14 days
till handover
Spray weeds
Spray weeds at least 14 days before vacating.
Natgroup Property Management
Vacating your property
A smoother handover starts early
Your vacate plan, counted back from Day 0.
Enter your vacate date to see when each job should be done—and avoid last-minute cleaning, garden and key-return problems.
Set your vacate date
Your personalised timeline will appear below.
Days till handover
The jobs that protect your bond
This is a general preparation guide. Your secure dashboard shows your actual dates and applicable tasks. For new records, cleaner booking advice is sent the day after your agent creates the record (or in your welcome email if handover is today or tomorrow).
Reminder
Book early
Do not leave it until the last minute
Book bond and carpet cleaners
Book your bond cleaner early and check their work against the shared checklist. If the property has carpets, arrange professional carpet cleaning too. Normal carpet pile flattening from ordinary foot traffic or furniture may be fair wear and tear. However, marks, stains, burns, pulls, pet odours, urine, spills or other damage are not fair wear and tear. Fading or discolouration caused by smoke, spills, cleaning products, pets or other tenant activity will require rectification. Read more: https://vacating.natgroup.net/tenant/wear-and-tear
14 days
till handover
Check appliances, fans and switches
Check all appliances, fans and switches and ensure they are working. Under your lease, lodge any maintenance as soon as you become aware of it: https://maintenance.natgroup.net
12 days
till handover
Replace damaged flyscreen mesh
Replace any flyscreen mesh with damage, rips, tears, holes or cat claw marks. Do not apply patches; the entire mesh screen must be replaced.
11 days
till handover
Repair wall patches and damage
Plaster, patch and sand wall dents and holes properly to a professional standard. Under the lease, paint the entire wall — not only the patch — using colour-matched paint of the correct type. For a plasterer or painter, check the recommended trades in your vacate dashboard or ask Natgroup for another contractor we have used previously.
10 days
till handover
Understand fair wear and tear
Please familiarise yourself with what is and is not fair wear and tear before vacating. Read the Fair Wear and Tear guide in the Natgroup Vacate Portal: https://vacating.natgroup.net/tenant/wear-and-tear
6 days
till handover
Test lights and replace globes
Test every light and replace any blown globes. Replacement globes must match the wattage and colour temperature of the other lights in the property, such as white or warm white.
5 days
till handover
Pet pest treatment
Complete treatment if required by the lease.
4 days
till handover
Tidy gardens
Mow lawns, trim hedges and tidy gardens. Pull out all visible weeds, dead and alive.
3 days
till handover
Final empty-property check
After your cleaner finishes, use the shared cleaning checklist to inspect every area and arrange any rectification.
2 days
till handover
Check bond clean
Inspect every room using the shared cleaning checklist before returning keys.
1 days
till handover
Upload required cleaning receipts
Upload your bond-cleaning receipt. If the property has carpets, upload the carpet-cleaning receipt too. If pets were kept, also upload the pest-treatment receipt.
1 days
till handover
Complete and tick the shared cleaning checklist
Check every applicable item. This checklist is shared with Natgroup.
1 days
till handover
Complete Exit Report
Complete with photos of every room and exterior.
0 days
till handover
Return all keys, remotes and fobs
Before handover, return every key and access item for the property, including remotes, fobs, access cards, mailbox keys, window keys and any copies made during your tenancy. The Queensland RTA requires tenants to return all keys, including copies, fobs, access cards and remotes, at the end of the tenancy. If access items are not returned, you may be invoiced for the reasonable cost of replacement items and, where needed for security, changing locks or access devices. Once you have vacated and handed over the property, do not re-enter or access it unless Natgroup has given you written permission. Unauthorised entry after handover may be treated as trespass. More information: https://www.rta.qld.gov.au/starting-a-tenancy/locks-and-security
Virtual checklist
Tick it off as you go
0 of 9 items complete
Upload evidence
Photos, reports and receipts
Upload high-resolution originals after you have cleaned and moved out. Include every room and exterior area.
Your secure tenant/property link will be used to store originals and share them with the rental team.
Important fee notice
Please plan for rectification and key collection.
If, after the Exit Report, you are permitted to return to the property to rectify an issue, the property management team may need to return to re-check the property. The owner’s out-of-scope hourly fee for that additional visit may be passed on to the tenant.
Do not leave keys, fobs or remotes at the property. If a team member must travel to collect them, the owner’s out-of-scope hourly fee may be passed on to the tenant. The charge starts when the team member leaves the office and stops when they return to the office.
Before handing back keys, compare every access device with your signed key sign-out sheet. Return all devices to the office on Day 0.
Breaking your lease?
Find a new tenant sooner
Read our guide to advertising, inspections, sharing the property and frequently asked questions about ending a lease early.